Termos do serviço
Junicoders General Terms and Conditions
Last updated: 21 August 2026
These Terms and Conditions govern the use of junicoders.com, the purchase of educational products and kits, access to the JuniLab digital platform, the purchase of gift cards, and registration for courses, workshops, events and other activities provided by Junicoders.
1. Company information
The website and services are operated by:
Junicoders Unipessoal, Lda.
Portuguese company and tax identification number: 517997886
Registered office: Rua Alfredo Allen, 455-461, 4200-135 Porto, Portugal
Email: info@junicoders.com
Telephone: +351 928 328 960
For the purposes of these Terms and Conditions, this entity is referred to as “Junicoders”.
The “Customer” is the person who uses the website, makes a purchase or completes a registration. Where children are involved, the purchase or registration must be completed by their parent, guardian or legal representative.
2. Scope and acceptance
2.1. These Terms and Conditions apply to:
a) Use of junicoders.com;
b) Purchases of products and educational kits;
c) Use of codes, digital content and digital resources;
d) Access to the JuniLab platform;
e) Purchases and use of gift cards;
f) Registration for courses, workshops, events and educational activities.
2.2. By completing an order or registration, the Customer confirms that they have read and accepted these Terms and Conditions and the specific conditions displayed on the relevant product, course or activity page.
2.3. The specific conditions of each product or activity supplement these Terms. In the event of a conflict, the specific conditions shall prevail, provided that they do not restrict any mandatory consumer rights.
3. Use of the website
3.1. The Customer agrees to use the website lawfully, responsibly and appropriately.
3.2. Actions that may compromise the website’s security, availability or operation are prohibited, including attempts to gain unauthorised access, introduce malicious code, use the website fraudulently or infringe third-party rights.
3.3. Junicoders may update or change website content, products, prices, dates, features and information. These changes will not affect confirmed orders or registrations unless required by law, safety reasons or events beyond Junicoders’ reasonable control.
3.4. Despite reasonable review efforts, occasional errors may occur in text, prices, stock information, images, descriptions or technical configurations. If an error affects an order, Junicoders will contact the Customer and offer an appropriate solution.
4. Products and pre-contractual information
4.1. The essential characteristics of each product, including its contents, recommended age, price, availability and safety warnings, are displayed on the relevant product page.
4.2. Product images are intended to provide a faithful representation. Minor differences in colour, packaging, arrangement or presentation may occur where they do not affect the product’s functionality.
4.3. Components, manufacturers or suppliers will only be changed where this does not adversely affect the advertised purpose, safety or quality of the product.
4.4. Before purchasing, the Customer should review:
a) The product description and contents;
b) The recommended age;
c) Safety warnings and instructions;
d) Adult-supervision requirements;
e) The total price;
f) Delivery costs and estimated times;
g) The returns policy;
h) Any included digital content or access.
5. Safety of educational kits
5.1. Kits must be used in accordance with the supplied instructions and recommended age.
5.2. Where indicated, assembly and use must take place under adult supervision.
5.3. Some kits may contain small components, moving parts, electronic elements, tools, batteries, motors, cables or other parts that require careful use.
5.4. The Customer must retain and follow the warnings, instructions and safety recommendations supplied with the product.
5.5. Kits must not be used by children below the stated minimum age or for purposes other than those intended.
5.6. Any accident, defect or safety concern relating to a product should be reported to info@junicoders.com, identifying the product, order and circumstances.
5.7. Where necessary, Junicoders may issue a safety warning, instruct Customers to stop using a product, arrange a repair or replacement, or recall the product.
6. Orders
6.1. To place an order, the Customer must select the relevant product and quantity, add the items to their basket and complete the checkout process.
6.2. The Customer must provide accurate, complete and current information, including their name, email address, telephone number, delivery address, billing details and tax identification number, where requested.
6.3. Before confirming the purchase, the Customer will have an opportunity to review and correct the order details.
6.4. Submitting the order creates an obligation to pay.
6.5. An order confirmation will be sent to the email address provided by the Customer. The confirmation will include, or allow the Customer to access, the essential details of the order.
6.6. Junicoders may reject or cancel an order in the event of:
a) Non-payment;
b) Lack of stock;
c) Manifestly incorrect or incomplete information;
d) Reasonable suspicion of fraud;
e) An obvious pricing or configuration error;
f) Inability to deliver to the selected destination.
6.7. If a paid order cannot be fulfilled, the Customer may, where applicable, choose to wait for restocking, accept an alternative product, receive store credit or cancel the order for a full refund.
6.8. A replacement product or store credit will only be provided with the Customer’s agreement.
7. Prices and taxes
7.1. Prices displayed to consumers include VAT at the applicable legal rate unless expressly stated otherwise.
7.2. Before the order is confirmed, the Customer will be shown the product price, applicable discounts, delivery costs and total amount payable.
7.3. Prices may change at any time without affecting orders that have already been confirmed and paid.
7.4. If there is an obvious pricing error, Junicoders will inform the Customer before dispatch. The Customer may confirm the purchase at the correct price or cancel the order for a full refund.
7.5. References to previous prices or price reductions will comply with the applicable legal requirements.
8. Payments and invoicing
8.1. The Customer may use the payment methods displayed during checkout.
8.2. Payments are processed using Shopify and the relevant payment-service providers.
8.3. Junicoders does not directly receive or store complete payment-card details.
8.4. An order is only confirmed after payment has been received or authorised unless expressly stated otherwise.
8.5. If payment fails or is not completed within the stated period, the order may be cancelled automatically.
8.6. The invoice will be issued using the information supplied by the Customer. The Customer must verify their name, address and tax identification number before completing the order.
8.7. Changes after an invoice has been issued will only be made where legally and technically permitted.
9. Delivery
9.1. Deliveries are made to the destinations displayed and accepted during checkout.
9.2. Delivery costs and estimated delivery times are displayed before the order is completed.
9.3. The estimated delivery period begins after payment confirmation and excludes weekends and public holidays unless stated otherwise.
9.4. Delivery times are estimates and may be affected by periods of high demand, stock shortages, public holidays, strikes, logistics disruptions, weather conditions or events beyond Junicoders’ reasonable control.
9.5. Junicoders will inform the Customer of any significant delay as soon as reasonably possible.
9.6. The Customer is responsible for providing a complete and accurate address and ensuring that the order can be received.
9.7. Costs arising from redispatch due to an incorrect address, repeated absence or failure to collect an order may be charged to the Customer where the circumstances are not attributable to Junicoders or the carrier.
9.8. The risk of loss or damage passes to the consumer when the consumer, or a third party nominated by them other than the carrier, takes physical possession of the goods.
10. Inspection upon delivery
10.1. The Customer should inspect the external condition of the parcel when it is delivered.
10.2. If the package shows visible signs of damage, opening or impact, the Customer should, whenever possible, record this with the carrier and photograph the package.
10.3. Damage, missing components or incorrect products should be reported to info@junicoders.com as soon as reasonably possible.
10.4. The report should include the order number, a description of the issue and, where possible, photographs of the product and packaging.
10.5. These recommendations do not reduce or exclude the Customer’s statutory rights.
11. Statutory right of withdrawal
11.1. For distance contracts, consumers may withdraw from the purchase of physical goods without providing a reason within 14 calendar days following:
a) Receipt of the product;
b) Receipt of the final product where one order is delivered separately;
c) Receipt of the final lot or component where a product is delivered in several lots.
11.2. To exercise this right, the consumer must clearly communicate their decision to info@junicoders.com, stating their name, order number and the products being returned.
11.3. The consumer may use the withdrawal form provided at the end of these Terms, although its use is not mandatory.
11.4. After communicating the withdrawal, the consumer must return the goods within 14 days.
11.5. During the statutory withdrawal period, the consumer may examine the product in the same way that would normally be permitted in a physical shop.
11.6. The consumer may be liable for any diminished value resulting from handling beyond what is necessary to establish the product’s nature, characteristics and operation.
11.7. Unless Junicoders has agreed to cover them, or the product is defective, incorrect or damaged, the direct cost of returning the goods is payable by the consumer.
11.8. Junicoders will refund the payments received, including the cost of the least expensive standard delivery method offered, within the applicable statutory period.
11.9. Additional costs resulting from the Customer’s choice of a more expensive delivery method are not refundable.
11.10. Refunds will be made using the original payment method unless the consumer expressly agrees otherwise and does not incur any resulting fees.
11.11. Junicoders may withhold the refund until the returned goods are received or the consumer supplies evidence that they have sent them, whichever occurs first.
12. Commercial 30-day returns policy
12.1. In addition to the statutory 14-day withdrawal period, Junicoders provides a commercial extension allowing physical kits to be returned within 30 days after delivery.
12.2. Between days 15 and 30, this extension applies where the product:
a) Is complete;
b) Includes all components, accessories and manuals;
c) Is in good condition;
d) Shows no signs of misuse, forced assembly or damage;
e) Is returned in its original packaging where reasonably possible.
12.3. Return costs under this commercial extension are payable by the Customer unless stated otherwise.
12.4. This commercial extension does not limit rights relating to defective or non-conforming products.
12.5. The commercial extension does not cover:
a) Personalised products;
b) Used or opened consumable components that cannot safely be resold;
c) Incomplete products or products damaged through misuse;
d) Gift cards;
e) Services, courses, workshops or events;
f) Digital content whose supply has begun under the legally required conditions.
13. Statutory guarantee and lack of conformity
13.1. Products sold by Junicoders benefit from the applicable statutory conformity guarantee.
13.2. Junicoders is liable for a lack of conformity that becomes apparent within the statutory period, currently three years from delivery of new goods to the consumer.
13.3. A product may be considered non-conforming where, among other circumstances:
a) It does not match its advertised description or characteristics;
b) It is not suitable for the use normally expected of such goods;
c) It does not include the advertised components or instructions;
d) It does not provide the safety and durability reasonably expected;
e) Digital elements required for its operation are not supplied or updated as agreed.
13.4. In the event of non-conformity, the consumer may be entitled to repair or replacement, a proportionate price reduction or termination of the contract under the applicable law.
13.5. The appropriate remedy will be determined according to the nature of the issue, proportionality, whether conformity can be restored and the applicable legislation.
13.6. The guarantee does not cover damage caused by:
a) Use contrary to the instructions;
b) Incorrect or forced assembly;
c) Drops, impacts, water, heat or an unsuitable power supply;
d) Unauthorised changes or repairs;
e) Normal wear of consumable components;
f) Lack of supervision where supervision was expressly recommended.
13.7. These exclusions do not apply where the damage results from a product defect, inadequate instructions or another circumstance attributable to Junicoders.
14. JuniLab and digital content
14.1. Some products may include access to JuniLab, videos, challenges, instructions, projects, quizzes, codes or other digital content.
14.2. The scope and duration of access are stated on the relevant product, course or plan page.
14.3. Login details are personal and may not be sold, transferred or shared outside the authorised household.
14.4. Where access is intended for a child, the account must be created or supervised by their parent, guardian or legal representative.
14.5. The Customer is responsible for having equipment, a browser and an internet connection compatible with the communicated requirements.
14.6. Junicoders may perform maintenance, security updates and improvements that result in temporary unavailability.
14.7. Where legally required, Junicoders will provide the updates necessary to maintain the conformity, functionality and security of digital content or services.
14.8. Access may be suspended in the event of:
a) Improper sharing of login details;
b) Attempts to gain unauthorised access;
c) Infringement of intellectual-property rights;
d) Use that compromises platform security or operation;
e) Failure to pay for a recurring service, where applicable.
14.9. Before permanently suspending access, Junicoders will normally inform the Customer and provide a reasonable opportunity to remedy the issue, except in urgent cases involving security or suspected fraud.
14.10. Where digital content not supplied on a physical medium begins during the withdrawal period, the consumer will be asked to provide prior express consent and acknowledge the legal consequences of early supply.
15. Gift cards
15.1. Gift cards provide credit that may be used for compatible products and services displayed on the website.
15.2. Following purchase, the code will be sent to the email address provided.
15.3. Gift cards are valid for 12 months from the purchase date unless a longer period is stated on the purchase page.
15.4. The code must be kept secure. Junicoders is not responsible for unauthorised use resulting from the purchaser or recipient disclosing the code.
15.5. Where the purchase exceeds the available balance, the difference may be paid using another available payment method.
15.6. Where the purchase is lower than the available balance, the remaining balance may be used during the validity period.
15.7. Gift cards cannot be used to purchase other gift cards.
15.8. After the statutory withdrawal period has ended, gift cards cannot be exchanged for cash unless otherwise required by law.
15.9. For returns of purchases paid with a gift card, the corresponding amount will normally be restored to the gift-card balance or issued as replacement credit, without prejudice to the consumer’s statutory rights.
15.10. If an activity is cancelled by Junicoders, the Customer may choose between restoration of the balance, alternative credit or a refund through an appropriate method.
16. In-person courses
16.1. Registrations for children’s courses must be completed by the child’s parent, guardian or legal representative.
16.2. The age range, dates, location, timetable, duration, frequency, price, materials and included kit are displayed on the course page or registration confirmation.
16.3. A place is only secured after the information has been validated and payment confirmed.
16.4. For courses paid monthly, payment must be made by the date stated in the specific conditions.
16.5. Non-payment may result in suspension of participation after Junicoders contacts the parent or guardian and provides a reasonable opportunity to make payment.
16.6. Absence for reasons not attributable to Junicoders does not automatically entitle the Customer to a refund or replacement class.
16.7. When a class is cancelled by Junicoders, a replacement date, alternative class, equivalent solution or appropriate compensation will be offered whenever reasonably possible.
16.8. Changes to the classroom, schedule, venue or instructor may be made for operational, educational or safety reasons or due to circumstances beyond Junicoders’ reasonable control. Material changes will be communicated as soon as reasonably possible.
17. Cancellation of courses
17.1. Cancellation requests must be sent in writing to info@junicoders.com.
17.2. The statutory right of withdrawal, where applicable, is not restricted by the following commercial cancellation rules.
17.3. Outside the statutory withdrawal right, cancellations made at least 14 days before the beginning of the course are eligible for a refund, less only the value of kits or materials already supplied and not returned.
17.4. After the course has started, classes already delivered and monthly fees already due are not refundable.
17.5. Where a course has been paid in advance, a proportionate refund for future classes may be issued, less the value of supplied kits and other individual costs clearly communicated before registration.
17.6. Prolonged illness, relocation or other exceptional and reasonably evidenced circumstances will be considered in good faith.
17.7. If Junicoders cancels the course, the Customer may choose a refund for undelivered classes, transfer to another group or credit where available.
18. Workshops, events and one-off activities
18.1. The specific conditions of each activity will state the age range, date, time, location, duration, price, materials, available places and participation rules.
18.2. Children must be dropped off and collected within the stated times.
18.3. Collection must be carried out by the parent or guardian or by another adult authorised in advance.
18.4. Junicoders may request identification from the adult collecting the child.
18.5. Junicoders is only responsible for supervision during the scheduled activity period unless a separate reception or supervision service has been agreed.
18.6. Allergies, medication, additional needs and any information relevant to the child’s safety and wellbeing must be communicated in advance.
18.7. In an emergency, Junicoders will contact the parent or guardian and, where necessary, the emergency services.
18.8. Participation may be interrupted if a child’s behaviour creates a serious risk to themselves, other people, equipment or the proper operation of the activity.
19. Cancellation of workshops and events
19.1. Cancellation requests must be sent to info@junicoders.com.
19.2. Without prejudice to the statutory withdrawal right where applicable, a refund will be provided where the cancellation request is received at least seven days before the activity.
19.3. Multi-day activities, holiday programmes or events involving prepared kits may have a different cancellation period, provided that it is clearly communicated before registration.
19.4. After the commercial cancellation period has expired, a refund may not be available unless an exceptional situation is accepted by Junicoders or a statutory right applies.
19.5. If an activity is cancelled by Junicoders, the Customer may choose between a full refund, transfer to another date or credit.
19.6. Where a material change of date, location or programme makes attendance impractical, the Customer may cancel and receive the corresponding refund.
20. Conduct and responsibility for equipment
20.1. Participants must respect instructors, other participants, premises, equipment and safety rules.
20.2. Damage caused intentionally or through use clearly contrary to instructions may be charged to the participant’s parent, guardian or legal representative.
20.3. Junicoders is not responsible for the loss of personal belongings unless the loss results from Junicoders’ negligent conduct.
20.4. Participants are advised not to bring unnecessary valuable items.
21. Photographs and videos of children
21.1. The capture and use of identifiable photographs or videos of children for promotional purposes requires specific authorisation from their parent, guardian or legal representative.
21.2. Authorisation is optional and separate from the acceptance of these Terms.
21.3. Refusal does not prevent a child from participating.
21.4. Where authorised, images may be used through the channels identified in the consent form, including the website, social media, newsletters and institutional materials.
21.5. Consent may be withdrawn at any time by contacting info@junicoders.com.
21.6. Withdrawal does not affect the lawfulness of previous use. It will prevent new identifiable uses and will result in reasonable removal requests being considered.
22. Intellectual property
22.1. Text, trade marks, logos, images, videos, manuals, worksheets, challenges, code, models, digital content, the platform and educational materials are owned by Junicoders or used with the appropriate permission.
22.2. Purchasing a product or service does not transfer any intellectual-property rights.
22.3. Content is licensed for personal, family or non-commercial educational use.
22.4. Reproduction, sale, publication, distribution, public availability or commercial exploitation without prior permission is prohibited.
22.5. Projects created by children may be used in a personal, family or school context, provided that this does not involve improper reproduction or distribution of protected Junicoders materials.
23. Personal data and cookies
23.1. Personal data is processed in accordance with the applicable law and the Junicoders Privacy and Cookies Policy.
23.2. Data may be processed for order management, delivery, invoicing, registrations, platform access, child safety, customer support and compliance with legal obligations.
23.3. The website uses Shopify infrastructure and may use payment, logistics, hosting, email, analytics and customer-support providers.
23.4. Marketing communications will only be sent where there is an appropriate legal basis, including consent where required. Recipients may unsubscribe at any time.
23.5. The use of non-essential cookies depends on the choices made through the website’s consent controls.
24. Complaints and customer support
24.1. Questions or complaints may be submitted using the following details:
Email: info@junicoders.com
Telephone: +351 928 328 960
Address: Rua Alfredo Allen, 455-461, 4200-135 Porto, Portugal
24.2. Customers may also use the Portuguese Electronic Complaints Book:
https://www.livroreclamacoes.pt
25. Alternative dispute resolution
25.1. In the event of a consumer dispute, the consumer may contact an authorised alternative consumer dispute-resolution body.
25.2. For disputes arising in the Porto metropolitan area, the relevant body may be:
CICAP — Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31, Loja 6
4050-225 Porto, Portugal
Email: cicap@cicap.pt
Website: https://www.cicap.pt
25.3. The competent body may vary depending on the location of the contract or the consumer’s place of residence.
25.4. An up-to-date list of recognised dispute-resolution bodies is available through the Portuguese Consumer Portal:
26. Liability
26.1. Junicoders does not exclude or limit its liability where doing so would be prohibited by law.
26.2. Junicoders is not responsible for failures resulting from incorrect information provided by the Customer, use contrary to the instructions, failures of third-party services or events beyond its reasonable control, without prejudice to any mandatory legal obligations.
26.3. Nothing in these Terms limits the mandatory rights granted to consumers.
27. Events beyond reasonable control
27.1. Junicoders is not responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, fires, epidemics, conflicts, strikes, widespread transport, energy or communications failures, or the forced unavailability of premises.
27.2. Junicoders will take reasonable steps to reduce the effects of the event and inform affected Customers.
27.3. Where performance becomes permanently impossible, the appropriate statutory or contractual cancellation and refund options will apply.
28. Changes to these Terms
28.1. These Terms may be updated for legal, technical, operational or commercial reasons.
28.2. The version applicable to an order or registration is the version available when that order or registration was confirmed.
28.3. Subsequent changes will not reduce acquired rights unless directly required by law.
29. Governing law
29.1. These Terms and Conditions are governed by Portuguese law.
29.2. Any dispute will be resolved through the legally competent channels, without prejudice to the consumer’s right to use alternative dispute-resolution bodies and the courts with territorial jurisdiction under the applicable law.
Model withdrawal form
This form may be used to withdraw from a distance contract. Its use is not mandatory.
To:
Junicoders Unipessoal, Lda.
Rua Alfredo Allen, 455-461
4200-135 Porto, Portugal
Email: info@junicoders.com
I hereby give notice that I wish to withdraw from the contract relating to the purchase of the following goods or services:
Product or service:
Order number:
Order date:
Date received:
Consumer’s name:
Consumer’s address:
Date:
Signature, only when submitted on paper: